Dhaka Head Office
12, Hatirpool Road, Dhaka 1000 Phone: +880 2 5555 0101 Time: 10 AM to 6 PM
darazplay Support and Contact
Dhaka-based users receive quick help here: darazplay Support, darazplay Contact, and darazplay Help all in one place
Download darazplay APK See Help Center
Where to start contacting
If stuck logging in, first darazplay Login See the page; common login issues and fast solutions together
If you still have questions, the darazplay Support page details help; Bangladesh users with bKash, Nagad, and Rocket get replies in Dhaka time
- Fast reply: 10:00 to 18:00 weekdays
- Dhaka-based Support Desk
- Guidance from Help Center
darazplay Contact office details
If any question relates to account, login, or APK, these four office cards contain the address, phone, and hours for each card too
North Dhaka Branch
Road 14, Bashundhara Area, Dhaka 1229 Phone: +880 2 5555 0102 Time: 7 days, 11 AM to 7 PM
South Service Desk
28, New Market Area, Dhaka 1205 Phone: +880 2 5555 0103 Time: 12 PM to 8 PM
Emergency Call Support
Mobile: +880 17 5555 0104; live call is connected within 15 minutes during hours: 9 AM to 9 PM
How the Help Center works
Many first visit Help Center, then contact the office; small issues resolve in 23 minutes
Account information
Check name, phone number, and registration status
Security verification
Extra verification when logging in on new device
App issues
On older Android, you may need to reinstall the APK
Response time
During Dhaka's busy hours, replies within 30 minutes
Issue Report
Sending the error code helps support understand quickly
What information to have before contacting
Providing correct information reduces talk time, so have three details ready on the phone
- Registered phone number
- Screenshots or error code
- Last login time
- bKash, Nagad, or Rocket reference
In Dhaka, many people contact via mobile data; even on 3G or weak networks, text messages go through
Mailing address
If you need to send written documents, use this address; mail is more effective for account verification or policy questions
Email: [email protected]; mailing address: darazplay Support Desk, Level 6, House 18, Dhaka 1212, Bangladesh
For quick replies, darazplay Help Keep page handy; install app darazplay App Download it
User experience
Rayhan, Dhaka
I wrote about login problems; got clear answer within 20 minutes
Nusrat, Chattogram
Helped with a bKash reference; language simple, easy to understand
Sabbir, Sylhet
Help Center and office info together; no more searching
Start with darazplay Support
New users should first install the app to speed things up; then use Login, Help, and Contact pages together if needed
Download the darazplay AppIf contacting from Dhaka, keep bKash or Nagad messages concise; the darazplay Support page is most helpful in the end